Edcon Steel Brookvale

Chris, Sales Representative

Chris joined the Edcon team with more than 20 years of product knowledge and customer service experience and is the go-to for technical advice and support.

As a Sales Representative, his main responsibility is to make sure customers get the right products.

“I split my time between being on the road looking after some of our bigger customers and in-store counter sales and purchasing,” Chris explains.

“We have a huge range of fasteners and tools here at Brookvale, so we have a lot of products and customers to manage.”

Having been with Edcon Steel for more than five years now, Chris has seen why customers choose Edcon Steel.

“It really is that range of products and the service that our customers get that makes Edcon Steel different,” he says.

“And the pricing is on the money, too.”

Helena, Customer Service

For the regular customers of Edcon Steel Brookvale, Helena is a familiar face, having been a part of the team for more than 15 years.

Known for her friendly demeanour, a wealth of knowledge and exceptional customer service, Helena was on the Edcon radar long before she joined the team.

“Before Edcon, I worked at another steel store,” Helena explains. “But when they decided to move out west, I was approached by the guys at Edcon and asked if I would join the Edcon Steel team….I’ve been here ever since, and I just love it.

I really like that customers can buy whatever they want, without the restriction of minimum lengths or spending.  They can buy a little bit of steel or a lot, and they’re treated exactly the same.

Everyone is very friendly, and the ethics of the business are really good. It’s a pleasure to work here.” 

If you have a project you’re working on and would like some advice, Helena is ready to help.

“I really love helping people, figuring out what’s best for their project and making suggestions about what might be easier, cheaper or more efficient for their project,” she says.

“I also quite like shocking some of our customers with the knowledge and experience I have. 

As a woman working in a male-dominated industry, sometimes customers think I won’t be able to help them, so it’s wonderful to be able to win them over with my product knowledge in a few minutes.” 

Sam, Store Person

As a store person at Edcon’s Brookvale store, Sam works across a few areas. He talks to customers, takes orders, cuts the steel and prepares items to go out.

“I’ve been here for nearly nine years and it’s a great business to be a part of.”

When asked what his speciality was, Sam laughed: “I’m just the best at everything!

No, I would say I’m very accurate and efficient with the cutting jobs.

And I always try my best to meet customers’ needs as best I can.

The team members at Brookvale are lovely and really friendly. We get along easily, do the work but also have a laugh. And the customers are all pretty easy-going, which definitely helps.”

Being close to the ocean, there’s a large boating clientele at Brookvale.

“We get a lot of people who like tinkering. They want a specific part for a boat – to add or change something,” Sam says.

“And there are lots of mechanics in the area, too, so there are plenty of people wanting materials to fix cars. Boats… cars… it keeps it interesting. Every order is different, so there’s always variety.

I’d say Edcon is a great place to work. There’s never anything to complain about, but if there ever is a problem it’s resolved easily.”