Please note: As we have recently updated our website, all of our existing customers MUST register for a new Edcon Steel online account in order to continue using our online services. This is a one-time-only registration. We apologise for the inconvenience.
We offer a free cut to customers who are collecting orders and cannot transport the piece safely on their vehicle.
Specific cut-to-length orders or requests will be charged.
We use a sliding scale for all cutting charges, based on the size of the product or order. Pricing is available online, with prices listed per basic cut.
Multiple or pack cuts may be eligible for discounts at the discretion of Edcon Steel sales staff.
The shortest piece of steel we can cut on our in-house saws is 15mm. So, if we are cutting a stocked item to size, all you need to buy is 15mm.
Our guillotines can cut strips as thin as 10mm. However, steel and metal are prone to twisting when guillo-cutting thin strips. The twist is dependent on material type and thickness, so please speak with one of our sales staff before ordering.
Because of such high demand for our cutting services, we are only able to offer cut-to-size services to customers with our stocked steel and metal.
We always try to assist every customer as quickly as possible, and in most cases we can cut to size while you wait.
However, if you are ordering a large number of pieces or heavy items that add to cutting times, we may not be able to cut to size while you wait. To avoid disappointment, simply pre-order and visit the store when advised by an Edcon Steel salesperson.
All our cutting services are on a first-come-first-served basis, so if we have already accepted another order prior to your arrival or placement, it will be cut in the order it was taken.
While we are only able to offer cut-to-size services, we may be able to refer you to a reputable folding service provider.
Edcon Steel representatives are unable to provide any engineering advice.
You will need to obtain advice from an engineer, builder or another qualified person, who will specify the size of the section you require.
If you require smaller pieces, we recommend purchasing 316 stainless steel, which we keep in stock and sell in smaller portions.
While each Edcon Steel store has a small selection of fastener products available instore, we have access to the full range of fasteners through Bomond Trading, an Edcon Steel owned store based in Brookvale.
If our Edcon Steel store doesn’t have the fastener you are looking for, please speak to an Edcon Steel salesperson to arrange for the products to be sent from Bomond Trading.
No, Edcon Steel stores only stock and sell mill finish aluminium.
Mill finish refers to products that are ‘raw’ and in the same condition as they were when manufactured.
The exception to this rule is primed SHS and RHS, which come with a blue or black primer, which prevents surface rust from forming while being transported and stored.
While we can’t powder coat or paint your items, we are happy to deliver your goods to a powder coater or painting company.
Edcon Steel offers multiple options for delivery, depending on the size of the products and/or order, and delivery location.
NB: When ordering for interstate deliveries, it is advantageous to have any steel pieces cut as short as possible as length surcharges may apply.
Our trucks are fitted with cranes to ensure safe unloading on site. We are not able to install your steel or put it into place on the job for you.
Delivery charges will vary depending on the location, size of order and delivery method.
All delivery charges will be quoted at the time of order placement or quote request.
Order times will vary for each customer and can be impacted by a number of factors, including the amount of cutting services required, stock availability and quantity.
Your Edcon Steel salesperson will be able to provide more assistance at the time of order placement.
We encourage customers to collect their orders in store where possible. However, an appropriate vehicle for the size and type of material is essential.
Please review our safe loading guide prior to collecting your order.
Unless stated on the promotion, the normal conditions apply, based on the invoiced value.
If Edcon Steel is at fault, we offer a full refund or replacement. If your order has been damaged in transit, please contact Edcon Steel.
Please note, Edcon Steel is not responsible for any damage that occurs as a result of inappropriate or unsafe unload locations (where items may be weather damaged or stolen etc.) or where Edcon Steel’s advice for packaging and delivery was not heeded.
If you have received a product that you did not order, please contact Edcon Steel immediately. Do not perform any work with/to the goods, as we are unable to accept a return if the product has been changed in any way.
Edcon Steel passes on any warranty that is provided by the manufacturer.
Edcon Steel offers a variety of payment methods to suit the needs of our customers.
Accepted payment methods include:
Edcon Steel can only supply test certificates for items by prior arrangement. We require a written request for test certificates to be made on, or before, order placement. Please include details of all standards, or material specifications, required in your written request. Charges may apply. Edcon Steel Pty Ltd does not supply any warranty or statement about the fitness of products for you particular application. Please ensure you have appropriate advise from a professional before placing your order.
Captcha errors can appear when the payment window has been opened for too long. To resolve, simply refresh your browser and try again.
Your email account may have strict spam or virus filters that prevent you from receiving your verification email. An Edcon Steel representative is automatically advised and will make contact as soon as possible.
The most common reason for issues with log-in is the browser you are using. Not all website browsers (including Internet Explorer) are fully supported. To resolve these issues, try browsers such as Chrome, Firefox or Edge.
To change your password, simply log out of your account and upon reentry, select ‘forgot password’. Follow the instructions to reset your password.
Unfortunately this process cannot be done online. To change your email address, please send your new email details to firstname.lastname@example.org with both your new and old address, as well as your contact phone number and we will update it manually for you.
Edcon Steel is proud to be home to Australia’s most comprehensive range of online steel and metal products. Our steel stores in Brookvale, Revesby, Blacktown, Bathurst and Orange are all comprehensively stocked with the steel, metal, accessories and tools you need to get your next project completed.
With over 50 years in steel and metal supply, we have you covered. We cut to size. We fabricate to your needs. And we can bring your steel deliveries to your door.Read More