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Managing your online account with Edcon

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Edcon Steel is proud to be home to Australia’s most comprehensive range of online steel and metal products.

While ordering steel and metal products online has never been easier, sometimes technology can be a bit of a pain.

That’s why we’ve put together these FAQs for managing your online account.

If you’re looking to register an account, check out our ‘how to’ guide to make the process as easy as possible.

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Trouble logging in to your account?

The most common reason for issues with account login is the browser you are using.

Unfortunately, not all website browsers (including Internet Explorer) allow login to your Edcon account.

But don’t worry, it’s an easy fix. Simply open Edcon Steel on a browser such as Chrome, Firefox or Edge to resolve these issues.

Need to change your account password?

Forgotten your password? Given it to the wrong person?

No matter.

To change your password, simply log out of your account and, upon re-entry, select ‘forgot password’.

Follow the instructions to reset your password.

Is a pesky captcha error appearing?

Captcha errors can appear when the payment window has been open for too long. To resolve the issue, simply refresh your browser and try again.

Haven’t received a verification email?

Your email account may have strict spam or virus filters that prevent you from receiving your verification email. But that’s OK; the Edcon Steel team will automatically receive a notification and will make contact with you as soon as possible.

Need to update your details?

To edit your personal details in your Edcon Steel account, simply follow the steps below:

1. Log in to your Edcon account.
2. Click on the profile icon at the top right corner of the page.
3. Select ‘Account’.
4. Select ‘Change’ on either your profile or billing address (whichever you wish to change).
5. Edit your details as required.
6. Click ‘Update’.

You have now successfully updated your details.

New email address or phone number?

Unfortunately, you cannot complete this process online. To change your email address or phone number, please send your new details to sales@edconsteel.com.au with both your new and old email address, and/or your new and old phone numbers, and we will update them manually for you.

Please note, you cannot use the same phone number for multiple Edcon Steel online accounts.

Buy steel online from Edcon Steel

Edcon Steel is here to help. We pride ourselves on our level of customer service and the depth of our local market knowledge.

Come and visit our stores to browse the range or pick up an online order.

Our staff are on hand to answer any questions you have about our full range of products and services, so feel free to contact us for your steel or metal solution today.

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